FAQs

Frequently Asked Questions

 

When will my items be shipped?

Please allow 5-7 days for shipping.  We ship as soon as possible. We are excited to prepare, package, and ship your items. 

Shipping times are calculated with business days, which are Monday-Friday, not including holidays.  If you haven’t received your order within 2 weeks of ordering, please contact thehumblefootprint@gmail.com. 

 

Can I make a change to, or cancel, my order?

If you need to make a chance or cancel your order, please email thehumblefootprint@gmail.com as soon as possible and we will do everything we can to accommodate. 

 

How is the shipping cost calculated for my order?

Shipping has a flat rate of $7.25.

 

Why isn't my order going through?

First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered in during check out does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when looking at the site, like Google Chrome.

 

Can I return my order?

Your order can be returned in new, still in package condition. For further information, Please view our Refunds Policy here.

 

What do I do if the item I received is damaged, defective, or incorrect?

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible so we can resolve the problem quickly. We ask that your send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future.  Please contact us within 7 days of receiving your damaged order. For further information, Please view our Refunds Policy here.